Resources
Patient Registration & Forms
Our staff looks forward to meeting you and discussing your goals. We strive to keep our appointments on time as scheduled. Prior to your appointment, we encourage you to fill out the patient forms that are located on this website so you can accelerate your check-in process. Please download, print, and complete the forms and bring them with you to your appointment. If you are unable to download our patient forms, then it is recommended that you arrive at your appointment 15 – 30 minutes early so you can have ample time to fill out the appropriate forms.
Accepted Insurance Plans
We Accept The Following Insurance Plans:
Aetna
- *Acension (Amita only)
- *First Health
Alliance
BCBS PPO
BCBS HMO Illinois/ Blue Advantage/ Blue Precision (No Referral Needed)
- NWM Sites - 493, 477, 475, 487, 489, 471
- *Amita Sites - 488, 498, 400
BCBS Medicare Advantage HMO (No Referral Needed)
- NWM Sites - 757
- *Amita Sites - 741
*Bright Health
Cigna - Connect, One Health, Health Spring MA HMO
*Cigna Connect HMO
*Clear Spring Health
CarVel (workers comp)
*Health Link/Unicare
Healthsmart
HFN/ Zelis (workers comp)
Humana Commercial (except Dekalb County)
Humana Military (TriCare)
Multiplan/ Beech Street
- *PHCS
- *PHCS Savility
- *Smart Health
All United Healthcare (including Medical Advantage) - Choice Plus, Core, etc.
- *Unite Here
Medicare
*These plans do not include all providers.
Please call to confirm if you are unsure whether your insurance plan is accepted or if your plan is not listed above.
FOR OUT OF TOWN PATIENTS
We have a growing number of patients traveling from out of state for treatments and surgeries by Dr. Hsu, Dr. Daw, or Dr. Bhatia at Oak Dermatology. Whether you are seeking the latest technique and technologies in cosmetic treatments or seeking life-changing rhinophyma surgery, we will assist in making sure your travel plans are as smooth as possible.
The first step is to set up an initial consultation. Our office can assist in arranging for the consultation, whether it is done by flying in for in-person evaluation and exam or by way of virtual consultation. After the initial evaluation, our Patient Coordinator will discuss with you all fees and expenses and help to schedule your procedure. A deposit is necessary to confirm the dates of the procedure and final balance will be collected on the day of your procedure.
Here are some helpful information for our out of town patients.
AIRPORTS
Chicago O’Hare International Airport
- To Itasca 13 miles
- To Naperville 28 miles
- To Joliet 41 miles
Chicago Midway International Airport
- To Itasca 39 miles
- To Naperville 36 miles
- To Joliet 34 miles
HOTELS
For Itasca Clinic
- Hyatt Regency Schaumburg Chicago 1800 E Golf Road, Schaumburg, IL
- The Westin Chicago Northwest 400 Park Blvd, Itasca, IL
For Joliet Clinic
- Candlewood Suites Joliet Southwest, IHG Hotel 1461 Rock Creek Blvd, Joliet, IL
- Aloft Bolingbrook 500 N James Avenue, Bolingbrook, IL
For Naperville Clinic
- Hotel Arista (hotel is immediately adjacent to the clinic) 2139 City Gate Lane, Naperville, IL
- Tru by Hilton Naperville Chicago 1809 W Diehl Road, Naperville, IL
GROUND TRANSPORTATION
Car rentals and taxis are readily available at airports. Many patients use Uber or Lyft.
Question?
For more questions, please call us 864-528-9247.
Clinical Trials
Oak Dermatology’s renowned dermatologists, Dr. Jeffrey T.S. Hsu and Dr. Ashish Bhatia are actively involved as Principal Investigators in ongoing, clinical trials for medical, cosmetic and clinical skin conditions and treatments. Our respected research team in our state-of-the-art facility in Naperville, IL and Itasca, IL clinics, maintain an impeccable record for successful study implementation, as well as monitoring patient safety. Clinical trials are executed by our full-time, seasoned research staff. We are currently engaged in multiple cutting-edge clinical trials. Please click on the study that may pertain to you for more information. Please note that all exams, lab work, and investigational study medication or procedures (if applicable) are at no charge. Compensation for participation may be provided.
If you wish to be on our list for futures studies, please contact us at research@oakderm.com with your name and contact information. Please include "Clinical Trials" in the subject line for best email routing.
NOTICE OF PRIVACY PRACTICES
Oak Dermatology & Kappelman Dermatology
Effective Date: March 4, 2026
This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
YOUR RIGHTS
You have important rights regarding your health information. We are committed to protecting your privacy and helping you understand and exercise these rights.
1. Access to Your Medical Record
You have the right to inspect or receive an electronic or paper copy of your medical record and other health information we maintain about you.
• Requests must be submitted to our office.
• We will provide a copy or summary within 30 days of your request.
• A reasonable, cost-based fee may apply.
2. Request an Amendment
If you believe information in your record is incorrect or incomplete, you may request a correction.
• Requests must be submitted in writing with an explanation.
• If we deny your request, we will provide a written explanation within 60 days. 3. Request Confidential Communications
You may request that we contact you in a specific way (for example, at a certain phone number or address).
• We will accommodate all reasonable requests.
4. Request Restrictions
You may request limitations on how we use or disclose your information for treatment, payment, or healthcare operations.
• We are not required to agree to all requests.
• If you pay in full out-of-pocket for a service, you may request that we not share that information with your health insurer. We will comply unless disclosure is required by law.
5. Accounting of Disclosures
You have the right to request a list of certain disclosures of your health information made within the six (6) years prior to your request.
• This does not include disclosures for treatment, payment, healthcare operations, or certain other permitted disclosures.
• One accounting per year is provided at no charge.
• Additional requests within 12 months may incur a reasonable, cost-based fee. 6. Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
7. Personal Representative
If you have granted medical power of attorney or have a legal guardian, that person may exercise your rights and make decisions regarding your health information. We will verify their authority before taking action.
8. File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints
We will not retaliate against you for filing a complaint.
YOUR CHOICES
For certain health information, you may tell us your preferences about what we share. You have the right to direct us to:
• Share information with family members, close friends, or others involved in your care • Share information in a disaster relief situation
• Include your information in a hospital directory (if applicable)
If you are unable to communicate your preferences (for example, if unconscious), we may share information if we believe it is in your best interest or necessary to prevent a serious threat to health or safety.
WHEN WRITTEN AUTHORIZATION IS REQUIRED We will not use or disclose your information without your written authorization for:
• Marketing purposes
• Sale of your protected health information
• Most disclosures of psychotherapy notes
You may revoke your authorization at any time in writing.
HOW WE USE AND DISCLOSE YOUR HEALTH INFORMATION
Treatment
We may use and disclose your health information to provide, coordinate, or manage your healthcare.
Example: A provider may consult with another healthcare professional regarding your condition. Healthcare Operations
We may use your information to operate our practice, improve quality of care, and contact you when necessary.
Example: We may review your medical records to evaluate staff performance and treatment outcomes.
Payment
We may use and disclose your information to bill and obtain payment from health plans or other entities.
Example: We provide information to your insurance company to receive payment for services rendered.
OTHER PERMITTED OR REQUIRED DISCLOSURES
We may use or disclose your information without your authorization as permitted or required by law, including the following situations:
Public Health and Safety
• Preventing disease
• Reporting adverse drug reactions
• Reporting suspected abuse, neglect, or domestic violence
• Preventing serious threats to health or safety
• Assisting with product recalls
Research
We may use or disclose your information for approved research purposes when required conditions are met.
Appointment Reminders
We may contact you to remind you of appointments for treatment or care at Oak Dermatology or Kappelman Dermatology.
Legal and Regulatory Compliance
We will disclose your information when required by federal or state law, including compliance investigations by the Department of Health and Human Services.
Organ and Tissue Donation
We may disclose information to organ procurement organizations.
Coroners, Medical Examiners, and Funeral Directors
We may disclose information as necessary following an individual’s death. Workers’ Compensation, Law Enforcement, and Government Requests
We may disclose your information: - For workers’ compensation claims - For law enforcement purposes - To health oversight agencies - For specialized government functions such as military or national security
Lawsuits and Legal Actions
We may disclose your information in response to court orders, subpoenas, or administrative proceedings as permitted by law.
OUR RESPONSIBILITIES
Oak Dermatology and Kappelman Dermatology are required by law to:
• Maintain the privacy and security of your protected health information • Provide you with this Notice of our legal duties and privacy practices • Follow the terms of this Notice currently in effect
• Notify you promptly if a breach occurs that may compromise your information
We reserve the right to change this Notice and make the revised Notice effective for all protected health information we maintain. Updated Notices will be available in our offices and on our website.
If you have questions about this Notice or your privacy rights, please contact our office directly.
Cancellation Policy
Our Policy
Here at Oak Dermatology, patient appointments are scheduled in advance to accommodate you and the treatment to be performed. Our clinical and administrative staff dedicate time to thoroughly prepare for each appointment by ensuring that all required documents, supplies, and other necessary items are set up prior to your visit. In doing so, we ensure that you receive the highest quality of patient care that we offer.
In the event an appointment is missed or not rescheduled/canceled within at least 24 hours, you will be assessed a $50.00 fee to offset the production time that was lost in preparing for your appointment. Please contact our office should you have any questions or concerns.
